The novel coronavirus (COVID-19) is taking its toll on the world. With over 200 countries already infected, the global pandemic is not only threatening an economic fallout but also rattling the healthcare industry at large.
Even with the recent medical breakthroughs, healthcare workers are struggling to meet patient demands. Exchanging information hasn’t been easy either, or else deaths and infections could have been prevented.
This only highlights the fact that, at the time of emergency or otherwise, communication is still key. However, this is often forgotten — hence why having a modern medical office phone system has been neglected in the first place.
Sure, ditching the copper wire or your old-school PBX might be the last thing on your mind during a crisis. But the truth is, being online, upgrading your phone system, and exchanging information on-time could help save lives.
When thinking of a modern telephony system, having a digital phone isn’t enough. Just think how Skype, WhatsApp, and Google Phone have paved the way for an instant, real-time communication no matter the distance. Instead of cellular phone services, these apps use internet-based connections or VoIP to make calls.
With VoIP for the health industry, you can do the same and much more. Yes, you can bypass conventional phone lines, automate tasks, and enhance the delivery of multimedia sessions among others. The list of VoIP benefits is, in fact, quite extensive. So, let’s take a tour and discuss each one.
How VoIP is Benefiting Health Services
Incoming messages from both patients and outside experts can be a handful. But not if you have a robust VoIP phone system. Here’s why:
Calls from patients
Gone are the days when you need multiple phone lines to receive more than one call at a time. Back in the day, with a single copper telephone line, you could entertain only one caller at a time. Now, with VoIP, hosting multiple patient calls at once is possible. The best part? You can sort them based on priority.
By integrating VoIP with CRM software, you can prioritize calls based on automated questions. This leads to a manageable call receiving process, allowing you to respond to emergency queries first and then routine inquiry calls, for instance.
By using VoIP systems, you will also have the luxury to respond to calls based on certain criteria such as urgency or time received. The end result? All callers are responded to in a timely manner.
Calls from other outside experts
Of course, incoming calls aren’t from patients alone. In times of health crisis, medical professionals of different backgrounds, even countries may decide to share ideas and work together to find solutions.
Unlike communicating via long-distance landline calls (which could take a while and is costlier), using VoIP solutions creates a more collaborative environment. Think doctors having group phone calls or video conferences using a VoIP phone system. Even if they are from different parts of the world, they can seamlessly discuss ideas or even share files and documents with each other.
Cutting costs is almost always a priority for business owners, and those who are in the healthcare industry are no exception.
In a nutshell, a VoIP phone system brings huge savings because the tools you need to install such a system are already in your establishment. VoIP is Internet-based and often cloud-based, which is why if you already have an Internet connection that’s one thing off your plate.
Also, with a reliable VoIP service provider by your side, you literally have nothing else to do. There’s no need for running wires or a bulky hardware installation. Thus, you are free from disruptive installation downtime or procedures and, most importantly, line maintenance costs.
Meanwhile, in hospitals, the presence of a traditional phone system is still undeniable, although some may have already started modernizing. If you’re torn between the traditional and modern options, why not combine both? IP-PBX sits between the traditional PBX and cloud-based phone systems.
So, what does IP-PBX stand for in a hospital?
Internet Protocol Private Branch Exchange — IP-PBX for short — is a piece of software that supports VoIP. In other words, IP-PBX acts as a switching system that can route calls between telephone networks and VoIP systems. They can also handle all things that make VoIP awesome such as video calls, voice calls, data, etc. The fact that IP-PBX can be also linked with apps like Outlook makes it all the more functional.
Flexibility & Scalability
Going back to VoIP medical systems in general, another perk of adopting them is the earned capacity to scale your phone system based on your exact needs. So, instead of investing in huge and expensive telephony equipment (which may not be required by your company just yet), using VoIP solutions seems to be more practical. The reason being you can scale it up or down any time you want.
Bottom line: VoIP can be helpful to everyone be it a hospital, small-scale clinic or health insurance company. The trick is to pick the right VoIP business plan out there.
Communicating on the go is a necessity in today’s fast-moving world. Thanks to mobile communications, modern healthcare is improving by the day. And in line with this continuous improvement, it’s noticeable how VoIP solutions have been of great assistance.
To be specific, VoIP services for medical and doctors’ offices offer the following mobility features:
Auto-attendant — this VoIP feature allows you to have a “virtual receptionist” that can deliver customized and professional voice greetings to callers.
Find me/follow me — this one is useful for doctors who are always on the move. Even when they’re away from their desks, they can easily connect with staff members or patients by ringing a succession of numbers until the recipient is reached.
Call conferencing tool — as mentioned earlier, this is a powerful tool that allows you to collaborate with outside experts and set up virtual discussions, meetings, even seminars.
Informative Call Statistics
Imagine being able to get essential statistics on call volume, missed calls, even customer behavior, wouldn’t it be much easier to take the next business step?
Of course, if concrete, qualitative data is available, you will feel more guided in making business decisions.
A VoIP phone system for medical service is a technology that offers in-depth call analytics. With this amazing feature, healthcare managers should be able to make valuable decisions that can improve overall administration and provision of care.
Security and Privacy
Since sensitive patient information such as lab test results and medical history can be shared via VoIP systems, some are still on the fence about using it due to security reasons. These pieces of information, along with voicemail messages and private faxes, can be held by cyberattackers for ransom. However, all is not bleak.
There are actually VoIP service providers who are committed to protecting the privacy of their clients. It’s their top priority to ensure that the phone system is well-encrypted, all the while conducting routine check-ups to detect disturbances early and prevent data network attacks.
But then again, you also have a role to play in protecting your business, which is why knowing some of these IP phone security tips could come in handy.
Choosing your VoIP Partner
The above-mentioned features and benefits are what make VoIP phone systems a worthwhile addition to any healthcare business today. However, in order for you to completely access all features, it’s important to find a trustworthy VoIP partner such as Hot Telecom.
An all-in-one place for VoIP solutions, Hot Telecom does its job in ensuring that everyone is connected, thanks to its modern medical office phone system and other valuable VoIP solutions such as disposable SMS, DID numbers, toll-free numbers, and cloud PBX.