Multi-Channel Virtual Numbers
 

Multi-channel virtual numbers

 

This number enables you to receive multiple calls from your customers simultaneously. All incoming multi-channel calls are automatically sent to available call center managers or operators. Like a conventional direct virtual number, multi-channel numbers are not geo-referenced. Receive calls on PABX, land and mobile phones, SIP and staff Skype accounts.

How a multi-channel virtual number works:

It's challenging enough to respond to each prospective customer when lots of calls are coming in. The HotTelecom system analyzes phone line congestion and routes an incoming call from a customer to the first available operator in the shortest time possible.

How a multi-channel virtual number works
How a multi-channel virtual number works

Additional options:

When connecting with a multi-channel number, you can use the following services:

  • Black list unwanted callers;
  • Create an answering machine message (voice mail);
  • Create special rules for VIP clients;
  • Call recording;
  • Record greetings (IVR).

How to purchase a multi-channel virtual number:

To purchase your number, fill out the order form in the «Prices» section or send a request to This email address is being protected from spambots. You need JavaScript enabled to view it.

Advantages:

  • A multi-channel virtual number greatly improves customer service – the caller doesn't have to wait on the line for a response, because any available operator can answer;
  • Call statistics are fully displayed in your personal account;
  • You can always combine your multi-channel virtual number into a single channel, from which calls will be forwarded;
  • It's not tied to a particular location. Your multi-channel number is saved when you move.
  • This reduces the cost of adding new numbers, advertising, communication and technical services;
  • Optimization by connecting additional services, such as: recording an electronic greeting (IVR), voice mail, black list for unwanted callers.
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