Get Multiple Phone Numbers with Hottelecom
This number enables you to receive multiple calls from your customers simultaneously. All incoming multi-channel calls are automatically sent to available call center managers or operators. Like a conventional direct virtual number, multi-channel numbers are not geo-referenced. Receive calls on PABX, land and mobile phones, SIP and staff Skype accounts.
How a multi-channel virtual number works:
It's challenging enough to respond to each prospective customer when lots of calls are coming in. The HotTelecom system analyzes phone line congestion and routes an incoming call from a customer to the first available operator in the shortest time possible.
When connecting with a multi-channel number, you can use the following services:
- Black list unwanted callers;
- Create an answering machine message (voice mail);
- Create special rules for VIP clients;
- Call recording;
- Record greetings (IVR).
How to purchase a multi-channel virtual number:
A multi-channel virtual number greatly improves customer service – the caller doesn't have to wait on the line for a response, because any available operator can answer.
Call statistics are fully displayed in your personal account.
You can always combine your multi-channel virtual number into a single channel, from which calls will be forwarded.
It's not tied to a particular location. Your multi-channel number is saved when you move.
Optimization by connecting additional services, such as: recording an electronic greeting (IVR), voice mail, black list for unwanted callers.
Multichannel Number Pricing
Direct multi-channel numbers are connected manually. To get the price of a multi-channel number, you need to register on the website and send a request to our manager, in which mention:
- a country and a city where you want to buy a virtual number;
- number of channels you want to setup.
Our manager will call or mail you and will offer a list of available numbers according to your needs and availability.