Thank you for choosing our service and purchasing our products on the website Hottelecom. We offer a money-back guarantee in the amount equal to the cost of the purchased service if the paid service cannot be provided for technical reasons, or the purchased number does not work as described due to the provider’s fault. The number is considered non-working from the moment the client contacts the support service and once this fact is confirmed by the company representative. The refund claim is possible via client’s personal request to email@example.com and is reviewed by the company during 2 business days from the request receiving by the company. In the refund request please specify the account id, name of the service and the reason for the refund. Refund or funds recalculation shall be done for a period not exceeding one month.