Refund Policy

Thank you for choosing our service and purchasing our products on the website hottelecom.biz!

We offer a money-back guarantee in the amount equal to the cost of the purchased service if the paid service cannot be provided for technical reasons, or the purchased number does not work as described due to the provider’s fault. The number is considered non-working from the moment the client contacts the support service and once this fact is confirmed by the company representative.

❗ Refund or funds recalculation shall be done for a period not exceeding one month.

The refund claim is possible via client’s personal request to [email protected] and is reviewed by the company during 2 business days from the request receiving by the company. In the refund request please specify:
-account ID,
-name of the service and the reason for the refund.

❗ When choosing a number, carefully read the set of documents that are required to activate it.

By paying for the selected number, you confirm that you are ready to provide all the required documents. The absence of these documents or unwillingness to provide them is not a reason for a refund.