Modern users of VoIP telephony services enjoy all the advantages of virtual communication that are not available to subscribers of mobile operators. But sometimes even one number is not enough for them, and they rent an additional mobile number.
This service is in great demand in large companies because it can effectively organize the work of different departments, increase the efficiency of the sales department, etc. Individuals who wish to use another number for personal purposes can also buy an additional mobile number.
Its main advantage is the forwarding of all incoming calls to a physical phone or SIP account, which allows you to make calls (the service is provided for an additional payment) without being tied to a mobile phone or SIM card. An additional virtual number looks the same as a regular landline or mobile analog, while it transfers data via the Internet.
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Where can the additional mobile phone number be used?
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This will help the owner of the company monitor the effectiveness of his subordinates, react to problems and make his team more productive. In addition to incoming and outgoing calls, an additional mobile phone number has a bunch of other unique features:
- the use of multi-channel communication to connect several lines, which allow you to simultaneously receive several calls to one number;
- the (800) toll-free number, with its help you can create a call center or organize a technical support service for connection with an extensive customer base.
The use of an additional line will improve communication with partners and customers while reducing telephone costs. The additional number has the following advantages:
- affordable price and lack of need to lay a network, expensive equipment;
- the option to expand the staff without spending on headphones with a headset and mobile phones;
- optimization of communication costs between different regions and countries;
- customer loyalty by connecting a toll-free number for them;
- the ability to use additional options such as voice menu, call recording, etc.
You can connect two phone numbers for business and more at HotTelecom company.
FAQ (Additional number)
A second phone number is aservice by dialer provider that gives you a second line. This line works like your first number. It lets you make outbound calls and people can also reach you on this line. Also, when you no longer need the second number, you can easily get rid of it.
What will an additional virtual number give you?
This option provides its owners with a bunch of unique features that are not available to mobile providers:
- The convenience of managing communication with clients through the personal account. Each HotTelecom client has a personal account on the company’s website, which stores all data about calls, etc.
- The ability to record calls. This option allows you to record all calls so that you can then listen to any of them, evaluate the quality of the manager’s work, resolve controversial issues, etc.
- Control of missed calls. In the call log, unpleasant incoming messages are displayed on a separate tab, they can be quickly processed to expand the customer base and increase the volume of sales.
- Multichannel. An additional direct phone number allows 1 number to receive any quantity of calls and SMS at the same time, which can be evenly distributed between operators. Due to it, your customers will no longer hear “busy” on the phone and will not switch to competitors.
- Integration with CRM. Many modern companies use software to improve customer service. Using Bitrix and other CRM systems, the database of calls, clients, and tasks will be automatically displayed in the personal account.
- Ability to select a local city or region code.
- Transferring an existing line.
- Voicemail forwarding, this feature will help you with setting up a greeting for customers and receive voice messages from them outside business hours.
An additional landline number is the best solution for small businesses, entrepreneurs, freelancers, or those who need a second phone line for confidentiality. Due to it, you can no longer use your number for work and keep your personal data confidential.
Unlike most providers, HotTelecom company works not over mobile coverage but the Internet. Now you will always remain incognito and keep your number secret because there is an additional virtual phone number. It can be a temporary, anonymous, business number, etc. at the same time.
Advantages of a virtual phone number
An additional number from HotTelecom can be used not only for receiving calls. If you have a sip account, you can also make outgoing communication. All redirection settings are set in the personal account while you can use different redistribution scenarios.
The ability to set a voice menu or greeting, white or blacklisting create additional attractiveness in connecting a virtual phone number compared to alternatives.
Despite the seemingly high price, in the future, this service will reduce the company’s expenses for customer service, increase its rating among competitors, so the use of additional numbers is the best option for modern companies, offices, online stores, call centers, etc.
By purchasing an additional virtual number, you can organize a call-center, a multi-channel customer support line, link all offices in the country or the world into a common telephone network, set forwarding, and integrate analog and SIP lines into your infrastructure.
Our experts will help you order and connect virtual numbers. Hottelecom provides high-quality communication at low rates. You can learn more about our services and how to buy an additional phone number by phone or on our website.
How to become a Hottelecom customer?
If you have not yet become our client, and you are interested in an additional phone number, then you need to follow a few simple steps:
- go to our website and sign up, it will take a couple of minutes;
- top up your balance using any method convenient for you;
- specify the country, city, and type of number;
- select forwarding settings;
- check the details and confirm the order.
Hottelecom is ready to offer favorable tariffs to anyone interested in connecting virtual telephony with numerous channels. Our specialists will promptly answer any questions that arise and configure the possibilities of an additional number based on the customer’s requirements. We guarantee the protection of personal data, prompt technical support, a free SIP account, anonymity, and favorable rates.
Have questions about second phone numbers?
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