Interactive Voice Response (IVR) is an automated IVR phone system that interconnects with your callers, gathers details and routes calls to the proper recipients within your team. It is an interactive voice response software that allows your caller to navigate a phone system before having a conversation with a human operator.
We are all familiar with that enchanting voice telling us to “Press 1 for Inquiry”, but still, there are many business people who underestimate the value and power that this simple yet very effective tool can bring to their companies. IVR system gives your caller the choice to select options by pressing digits. The pressed digit then sends a DTMF tone to the company IVR system which in turn selects the correct response according to the selected digit.
In case you are not fully aware, IVR support systems can handle a high volume of phone calls. With an Interactive Voice Response solution, your business can significantly reduce costs and improper customer handling experience, since VoIP IVR is designed to allow your callers to get the necessary information they want 24 hours a day without the need of human intervention.
There are good reasons for how the IVR’s phone system can improve your business.
For the end-user or your client, these interactive voice systems act in a way that would allow them to explore your contact center and find an appropriate quick solution by using only their phone. And for your team, it simply means that the customers themselves are the ones that redirect calls to the right parties.
The good thing here is that it would result in fewer incoming calls, less operational costs, and a significant increase in your team’s productivity.
This response system software has to be placed into a computer so when a customer makes a call to the company, the cloud IVR software will provide a response through a pre-recorded greeting and then will ask to follow an option from a preset menu.
We are always trying to give our customers the best quality services. Among our main advantages are:
Your personal data is secured
You will always get a prompt response to your request to customer support
Once you purchase a virtual number we will provide a SIP account free of charge
You can easily forward your calls to telegram
We accept cryptocurrency payments
Stability and quality of connection is one of the main advantages of Hottelecom
Connection up to 24 hours, with rare exceptions for a few areas
Covering more than 90 countries
Choosing Hottelecom’s IVR solutions would provide you great benefits and advantages.
Now that it is clear to you how an IVR system can give you great advantages and edge over other businesses, it is time for you to activate one for your company.
If you have more questions or clarifications on how this system could help you, please don’t hesitate to contact Hottelecom. Our Customer Specialists are just an email away!
|Conditional call forwarding on two directions + IVR (one recording)||FREE of charge|
|Voicemail service||FREE of charge|
|Repeated IVR recording||5|
|Complicated IVR-tree recording (recording + configuration)||15|
|Conditional call forwarding (from 3 to 5 directions)||10|
|Conditional call forwarding (6+ directions)||30|
|IVR with extension dialing (up to 5 numbers)||15/month|
|IVR with extension dialing (6+ numbers)||20/month|
|"Black" and "white" lists||20/month|
|To set Schedule for automatically forwarding calls||10/month|
|Extension dialing (up to 5 numbers)||10/month|
|Extension dialing (6+ numbers)||20/month|