Hottelecom FAQ

Yes, you can test our service for free. For this purpose you need to register at our web-site and send us an email request to [email protected] that contains:
– your login (email);
– the name of the city, number of which you want to test;
– a phone number or SIP detaills which you want to use for call forwarding.

Take a note: you message should contain the information about the time, when you are going to test the service. HotTelecom provides the demo period within one hour.

Pay your attention that SMS numbers and disposable ones are not provided for a test.

Hottelecom provides a virtual number reserving service. You need to contact our support manager for this purpose.

Take a note: not all numbers available for reservation.

The activation period depends on the selected country. Numbers in most countries are activated instantly. Numbers with documents, as well as numbers with manual activation (ХХХХХХ format) are usually activated within 1-2 days. In rare cases, allowed a longer period of activation numbers up to 15 days.

Hottelecom provides a service to make outgoing calls with Caller ID via SIP protocol. The technology gives a chance to call via Internet and makes your number visible for call recipients. Both SIP account and Caller ID are provided upon email request.

We can guarantee that Caller ID will be visible during all the outgoing calls inside of the country your virtual number belongs. For calls to other countries correct work of Caller ID service is not guaranteed.

Due to the Hottelecom Terms and Conditions a virtual number can be disconnected  if monthly fee was not paid. If you do not have sufficient fund to make a payment, our system will send you the e-mail reminder. You also will be notified via phone. In the case when you do not recharge the account, our system will disconnect your virtual number.

SIP is Session Initiation Protocol that  is used for IP telephony. In the world of VoIP, SIP is a call setup protocol that operates at the application layer.  You may have also heard of H.323, an ITU protocol with similar function.

To setup a SIP call forwarding you need to do the following:

1. activate call forwarding in the number settings;
2. select the type of forwarding — SIP;
3. fill in the input field of «Forwarding» with «SIP/number@username».

«Number» — this is your virtual number in international format without “+” sign.
If you are going to use our company as a SIP provider than open the «SIP SETTINGS» block and find the «username» there.
If you are going to use another SIP provider then fill the forwarding direction with «SIP/[email protected]». For example «SIP/[email protected]».

Each virtual number that is disconnected for non-payment goes to the open list of available numbers. There is a chance to return such number if it is not ordered by other subscriber. Send an email request to our managers with detailed information about the number. In the case when such number is free we will inform you via email. To continue using the number you need to recharge an account and pay the setup fee again.

If call forwarding doesn’t work, please check your balance. Forwarding to mobile and landline phone numbers require additional funds and your balance have to be positive.

You can sign up for Craiglist or PayPal only with Ukrainian and  Russian virtual number. Virtual SMS numbers of UK, USA and Canada don’t receive SMS from these services.

Tracking performance of your business is now much easier with a virtual phone number

Are you planning to scale up business in another city or even a country without large investments?

You can send a message in the “SEND SMS” section of your personal account.
Please note! Outgoing SMS service is a separate service, which is not related to the rented number and charged separately. We guarantee SMS sending but unfortunately cannot guarantee SMS delivery. SMS delivery is not guaranteed due to the filtering of messages by operators of the recipient.
Sender ID is also not guaranteed.