Telephone implementation of Online services

Emerging issues
Are your online services profitable? You use only half of the capacity. Enabling telephony services opens up new opportunities for you in the market of customer service, you only have to choose the right tool. The problem can be solved with the purchase of specialized equipment, but you should be aware of compatibility problems, software settings issues and user support questions. An alternative option is to use our virtual counterpart, which has all functionality and provides additional earnings through the re-provision of communication services.
Solutions

Enabling virtual telephony in online services saves on server maintenance and provides a good income from the delegation of services. Your customers can use multichannel and 800 numbers. In addition, there are internal numbering and conference calls features provided for internal communication. Conditional forwarding is used for alternative communication with the owner of the number, voice menu - for automated pre-service of both your company and the client company. Black and white lists screen out unwanted calls, IVR personalizes the communication channel, and the caller id makes the number recognizable to the person you are calling. Callback API in one click provides feedback to your client. To assess the operational parameters, an API is available for collecting statistics.

Products

Multichannel number

It is a number that supports receiving several calls at the same time. It guarantees a high percentage rate of successful customer call connection.

Callback API

It is the interface for collecting the feedback. It allows making calls in one click.

IVR recording

It is a tool for creating a custom connection channel. It allows you to use voice and audio inserts to create a custom voice menu for incoming calls to your client’s number.

Black and white lists

This feature allows you to prioritize service of your incoming calls. You can blacklist specified numbers and blocks calls from there, or you can whitelist other group of numbers and block all the other the numbers.

Conference calls

A service that allows organizing a communication channel between three or more subscribers. Used to conduct corporate meetings of company employees with the possibility of adding or excluding participants, as well as the merging several conferences.

Internal numbers

The function that allocates internal numbers to each user. It allows you to quickly connect specific members of the service.

Conditional redirecting

This is a service that allows organizing a communication channel between a group of users. It is used to conduct corporate meetings of company employees with the possibility of adding or excluding participants, as well as merging several conferences into one.

IVR

It is an automated call receiving feature. It works as a front line of customer support, reducing the load on the owner of the number.

Conditional call forwarding

Call forwarding is activated upon one of the following conditions: unavailability of the called subscriber, if the subscriber does not answer or if he is talking to someone else. This option is used to redirect incoming calls to alternative means of communication specified by the client.

Call recording

It is an additional feature for recording conversations. It can serve as a means for security and quality control of customer support delivered to the client.

Number 800

It is a multichannel number, or hotline number with calls that are free for the client. It allows to create a free connection with a client.

API for statistics

It is the program interface for obtaining qualitative indicators of the call-center. It obtains statistical information that is necessary for further optimization and debugging of the workflow.

Caller ID

It identifies client’s number during outgoing calls. This feature is not supported by 800 number. Caller ID feature allows the client to become identifiable thanks to his number and name being displayed when calling.

ORDER CALLBACK

Hottelecom.biz uses cookies to enhance your browsing experience. If you continue to use this site, you consent to our use of cookies. Details