Call centers

In these cases he called the service numbers of the companies who whether manufactured, sold or set up you the stuff that started working bad. But during the call to the technical or informational support he heard not a Southern accent, but a very different and exotic speech.

Most likely that the nice lady who gets the call and always gives you a very polite answer is from India. And it concerns not her only. All the call center operators, managers and even the owner are Hindu. So what`s the reason of hearing their pretty accent anywhere? For sure, it's not because there are so many of them in America. The thing is most of call centers locate in India, cause they are cheaper there.

But how does it happen that a person dialing a regular or toll-free American number actually calls to India? The reason is that a call center manager whose name is, for example, Adarsh Adel, bought a plenty of direct American phone numbers and forwarded them to all of the phones of his call center located in suburbs of Rajahmundry or anywhere else.

So now any American can dial an American number and pay for this call on local rates, as a matter of fact he calls to India and even doesn`t know that! The American companies that pay the Indian companies instead of paying American ones, save a lot of money on office rental, equipment purchase etc. Cause they can pay much less the Indian call centers and just buy direct phone numbers for them.

What Clients say 

I own the Company in Germany, we sell household appliances on-line.  We were in a big need for call-center to provide our customers with the information about our products but the cost for call center service in Germany was really high.
I was advised to start call-center with phone numbers from Hottelecom, I was aware of theirs high reputation. So I  signed-up for  four phone numbers and for virtual PBX service from Hottelecom. And as a result I have no more problems with high costs and long phone bills.

 

Arthur


Our products are targeted to people from  other countries (mainly from Russia). In case of questions/complaints/proposals it would be more suitable to place a phone call from Russia to phone number in Russia but not abroad. That is why we have paid for subscription for Moscow numbers from Hottelecom and now we use it for our call-center. The quality of service is high  enough and they are doing well.  

 

Larisa, Chief of Marketing And Sales

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